Delivery & Refunds

Delivery Dates

 

Due to the fragility of beer product, we only have Dublin delivery for the moment in 24/48 hours from order.

Our shipments in Ireland are all free.

*More than €30: choose to collect the order yourself (24 business hours) at our Dublin location 115A Lagan road (corner of Boyne road, gray building) Monday, Tuesday and Thursday (9am to 4pm), Wednesday and Friday ( 11am to 7:30pm), or delivered to your doorstep in 1-2 business days (Monday to Friday) with our own couriers in Dublin or DPD outside Dublin.

Delivery times are from Monday to Friday, from 9 a.m. to 5 p.m. You will receive an email with information about your delivery and will allow you to change the delivery date and/or address.

* For the proper functioning of our service, the day of delivery an email is sent to the customer with the delivery time range. We advise you to check the delivery day according to the time and day of the order, as well as to be aware of the email with the information about your delivery. In case of failed delivery, due to the customer not being at the delivery address or not providing an alternative delivery location in Dublin, the order will be returned to our warehouse in Dublin where it can be picked up by the customer at a more convenient time. Due to the cost of the 24-hour service in Dublin, a second free shipment will not be processed.

*Less than €30: you must collect the order yourself (24 business hours) at our Dublin location 115A Lagan road (corner of Boyne road, gray building) from Monday to Friday (9am to 4pm), as soon as the order is ready we will send you a message. Once the message has been sent, the order will be available at our store for a maximum of 4 weeks. After this period, if the order has not been picked up, it will be considered as abandoned and will be discarded.

Estimated delivery times in Dublin and Ireland (more than €30). In periods of high demand these times can be delayed up to 24 hours; In this case, the client will be informed of the day the order will be delivered in advance.

 

 

Cancellation Policy

 

Our main focus is always customer care.

You can cancel your order at any time before we ship your goods by getting in contact with us through sales@yourwine.ie an specifying your order number.

You can follow up the status of your order in your customer account or you can contact us on sales@yourwine.ie

In the event that you receive a product damaged please send us an email with a description of the problem and a picture of the product and we will proceed with the refund.

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